At Olive + Paix, we want you to love the pieces you purchased! If you aren’t happy with your new threads, we’ve made our return process as simple as possible so you can return your items easily.
WHAT CAN BE RETURNED?
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 14 days for a refund and 30 days for store e-credit of the order being delivered, to you and back to us. As long as items are unwashed, unused, and in their original condition.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items marked under "Sale" are final and cannot be returned. Jewelry, Hats and items under our sale section are all final sale.
*Click HERE to return your pieces.
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier.
In the unlikely event you have a garment with a fault when you receive your parcel please get in touch with our friendly customer care team firstname.lastname@example.org with a photo of the unwashed/unworn damage along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise, replacement or back to original payment form upon request.
We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.
If you would like to cancel your order, we can do so as long as the order has not shipped. Please email us right away at email@example.com to cancel or change your order.
In order to receive a refund, your return item must meet the following conditions:
- Must be returned within 14 days of when the parcel was delivered, to you and back to us, for a refund and 30 days for a credit note.
- Must be unworn, in original packaging with all tags attached
- Must not be worn, altered or washed, including make-up or fake tan marks or the smell of perfume, deodorant, body odor, cosmetics or washing powder
- Swimwear, bodysuits, jewelry (earrings/necklaces) and undergarments cannot be returned due to hygiene reasons
- Sale items are final and therefore are not eligible for returns unless faulty
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
The cost of return shipping is at the customer's expense, we will not refund or add credit for the cost of return postage. If you have received a faulty garment or an incorrect garment due to a manufacturer fault, we will reimburse the cost of your return postage.
You are solely responsible for the return of the merchandise. For this reason, we recommend that an insured traceable tracking method be used to ensure the safe delivery of your return. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
We will not process returns until your item is physically received by us in our warehouse. Once received, your return will be processed within 2-5 business days.
Please note that while every effort is made to accurately display the color of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
RETURN AND EXCHANGE POLICY
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at our discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit).
If you require an exchange for a different size, color or alternative items, you can return your items (providing they meet the return conditions under What can be returned?). You will be responsible for paying for the shipping costs back to us and we will take care of the shipping cost when sending you the new size. Exchanges can only be made for the same product.
If you are refunded using Store Credit you will receive an email containing a gift card code equal to the amount of the returned item(s), including sales tax, if applicable, minus the cost of the shipping label, if applicable, once your return has been processed. Gift Card funds are available immediately once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or color will be in stock at the time of making your purchase.
To return your product, please mail your product to:
Olive + Paix Warehouse
477 West Universal Circle
Sandy, UT 84070
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
WHAT CANNOT BE RETURNED?
- Sale items – all sale items are final and therefore cannot be returned to us for a credit note, refund or exchange - unless the item received is faulty or your order was fulfilled incorrectly. Any Final Sale items which are returned to us will be returned to the sender.
- Swimwear, bodysuits, jewelry (earrings/necklaces) and undergarments due to hygiene reasons
- Any items which fail to comply with the conditions outlined under What can be returned?
PROCESSING OF RETURNS
Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, refund.
Returns remain subject to Olive + Paix returns policy.
If you wish to return your item/s, send them back to us as you would for a normal order. When we receive the item/s and accept your return we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE
STILL HAVE QUESTIONS?
Contact our friendly customer service team at firstname.lastname@example.org – we are happy to help!