All items (excluding sale items, jewelry, bodysuits and swimwear) can be returned within 14 days of when parcel was delivered for a full refund. Within 30 days of dispatch a Credit Note (e-gift card) can be applied. Please see our returns / exchanges page for complete information. We only accept returns for items purchased through http://www.oliveandpaix.com.
Standard shipping is USPS and/or UPS Mail Innovations (the package will ship via UPS and be delivered by your local USPS). Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). Olive + Paix does not ship to freight forwarding companies or export agents. Expedited shipping options are also available for an additional fee. These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). All orders, placed after noon EST will be processed the following business day despite the shipping method. We can only process and ship orders Monday through Friday, excluding holidays. Please allow up to 3 business days for your order to ship.
We are required by law to collect state sales tax on orders being shipped to Utah. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal when applicable. If you have a preferred method of payment that we don’t offer, please email so that we can look into it. You can write to us at email@example.com – we’re always looking to expand our offering. Please note we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.
We strive to make every customer as happy as we can. We do provide shipping protection, before the order is purchased, for any lost or stolen packages. Please see our Shipping Warranty page for complete information. If you have any questions, please email firstname.lastname@example.org
To check the status of your order, simply log into your oliveandpaix.com account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to email@example.com with your name, order number and preferably the order confirmation email and we will get back to you ASAP.
Orders submitted on oliveandpaix.com process and ship very quickly. We will do our best to modify an existing order if you email us at firstname.lastname@example.org, but we offer no guarantee that your order will be canceled or modified. So sorry for any inconvenience this may cause.